SHIPPING & RETURNS

While we make every effort to ensure each of our candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your Soul Scents Candle co. candle purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at lindsey.sabb@gmail.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

Returns
Please contact us at lindsey.sabb@gmail.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Soulscentscandleco@gmail.com.